Service & Support

Service and Support

Service & Support

Where can I view the product test report?

To view the complete test report information of the product, you can click on the product center of the official website to select the page of the series you want to view, and click on the specification to preview the test report online. The report can provide information such as electrical characteristics, protection, control function, stability, safety and EMC for your reference.

How to get information about Donlim's new products?

Donlim's products are constantly being updated. If you want to know more about new products, you can get a complete introduction and application methods through the new product updates in the "Product Center" of the official website.

How to get the distribution information of Donlim products?

Donlim products have distributors in countries around the world. You can use the "Customer Service" on Donlim's official website to quickly search for local distributors based on location and product type, providing fast and diverse power product services.

Through which channels can I buy Donlim products?

You can first raise product-related needs with local dealers, and the dealers will provide real-time services and suggestions based on the information you provide. You can also click on the "Customer Service" on the official website, where there are contact information for the corresponding dealers and headquarters. You can contact us directly and we will respond to your questions quickly.

How to know the information of discontinuation of Donlim products?

Providing cost-effective products and services is Donlim's consistent style. With technological breakthroughs and design innovations, we will gradually replace old models with a new generation of cost-effective products. By clicking the "Product Center" menu, you can see the "Product Change Notice" and "Delisting Notice". The "Product Change Notice" shows the models that will be gradually phased out in the future and the suggestions for alternative products, while the "Delisting Notice" is the series of models that will be delisted in the near future. The replacement cost-effective products will be your best choice.

If I cannot find the product that meets my requirements in the Donlim Product Center, how can I contact Donlim?

You can first raise product-related needs with local dealers, and the dealers will provide real-time services and suggestions based on the information you provide. You can also click on the official website "Customer Service", where there are corresponding contact information, contact the relevant person in charge, and they will quickly respond to your questions.

What product information is provided on the Mean Well official website?

The product information provided on the official website includes: 1. Specifications Product features, function descriptions, and packaging dimensions can all be found in the specifications. 2. Test reports The report content includes design confirmation testing, safety and EMC testing, and environmental reliability testing. Through layer-by-layer testing, it ensures that customers can use it without any worries. 3. Safety certification The safety certification that Donling products have applied for and passed is provided to customers for reference.

How to find the products you need on Donlim's official website?

After logging into the Donlim official website, click on the "Product Center" menu at the top. There are three ways to search for the power supply products you need: 1. Series search: Click on the desired product series, such as road lighting power supply, tunnel lighting power supply, etc., to quickly find the corresponding series of Donlim products, that is, relevant information such as wattage and functional characteristics, and select the appropriate power supply products. 2. Quick search: Click on the filter item in the product center to display the power supply products and product information that meet the search criteria below. 3. Direct search: If you know the series name of the Donlim product, you can click on the "magnifying glass" icon on the upper right of the official website, enter the complete or partial name information, and you can search for the corresponding product and specification sheet.

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